Shipping
How long does shipping take?
Handling takes 0 to 1 calendar day. Transit takes 2 to 13 calendar days, for an estimated total delivery time of 2 to 14 calendar days.
How much does shipping cost?
Tracked shipping costs $5.99 on every order, to all available destinations.
Where do orders ship from?
We work with trusted international fulfilment partners to bring you quality pieces at fair prices. Your order ships directly from our fulfilment partners.
How do I track my order?
Within 24 hours of dispatch, you'll receive an email with a tracking link so you can follow your order every step of the way. You can also track your order anytime via our Track My Order page.
My order hasn't arrived yet. What should I do?
If 15 business days have passed since your order was dispatched and it still hasn't arrived, please contact us through our Contact page with your order number. We'll either resend your order or refund you in full, your choice.
Is there an order cutoff time?
The order cutoff is 3 p.m. Eastern. Handling takes 0 to 1 calendar day.
Are there any customs or import duties?
Taxes and any shipping charges are shown at checkout. Customs or import duties may apply depending on the delivery destination.
Orders
Can I cancel my order?
You can cancel your order free of charge within 12 hours of placing it using our Contact page with your order number. After 12 hours, your order may already be in processing and can no longer be cancelled, but you're welcome to return it once it arrives.
Can I change my order after placing it?
If your order hasn't been processed yet, we may be able to make changes. Contact us through our Contact page as soon as possible with your order number and the change you'd like to make.
What happens if an item is out of stock after I order?
If something is out of stock after you've placed your order, we'll get in touch to let you know and either issue a full refund or send a replacement once you've given the green light.
Returns and Refunds
What is your return policy?
You can request a return within 30 calendar days after delivery. Items must be unworn, unused and in their original packaging with tags attached. See our Refund Policy for the full conditions.
Who pays for return shipping?
Customers pay change-of-mind return shipping. We cover reasonable return shipping for damaged, defective or incorrect items; contact us before sending anything back.
Is there a restocking fee?
No, we never charge restocking fees.
How long does a refund take?
Refunds are issued within 30 calendar days after the return is received; if no return is required, within 30 calendar days after approval. Your payment provider may need additional time to show the funds.
Can I exchange an item?
Yes. If you received the wrong size or item, contact us through our Contact page with your order number. Our team will help you with the exchange. Alternatively, you can return the item and place a new order.
What if my item arrived damaged or defective?
Contact us promptly through our Contact page with your order number and a photo of the damage. We will help arrange a replacement or refund. Your statutory rights are unaffected.
What if I received the wrong item?
Contact us through our Contact page with your order number and a photo of what you received. We'll resolve it free of charge with a correct delivery or full refund.
Are there items that can't be returned?
Yes, personalised or custom-made pieces, sealed hygiene products where the seal has been broken, items marked as non-returnable on the product page, and gift cards cannot be returned.
Products
What sizes do you offer?
Available sizes vary by item. Check the size options on the individual product page.
How do I choose the right size?
Check the size information on the product page and contact us if you need help before ordering.
What materials are your pieces made from?
Material details are listed on each product page under the description. Our pieces are selected for comfort, durability, and ease of care.
How should I care for my Roy Scott pieces?
Care instructions are included on the label of each garment. As a general rule, we recommend washing on a gentle cycle with cold water and hanging to dry to preserve the fabric and shape.
Do your product images match the actual items?
Our product images are as accurate as possible, but colours may appear slightly different depending on your screen settings. Product images are for illustration purposes and the actual product may vary slightly.
Payment
What payment methods do you accept?
We currently accept the following payment methods:
Apple Pay, Diners Club, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa.
The payment options displayed may vary slightly depending on your device and browser. Available methods are shown at checkout.
Is my payment information secure?
Checkout is handled securely by Shopify and the payment provider you select. Do not send card details through our contact form.
What currency are your prices in?
Prices are displayed in the currency shown on the store and at checkout.
About Roy Scott
Who is behind Roy Scott?
Roy Scott is an online clothing, footwear and accessories store. Our customer care team can help through the Contact page.
Where is Roy Scott based?
Roy Scott operates online. Contact our team for any business or order enquiry.
Is Roy Scott a legitimate business?
You can review our store policies and contact our team before placing an order. Secure checkout is provided through Shopify.
Contact
How can I contact you?
Use the contact form on our Contact page for product questions, order updates and returns.
What are your customer service hours?
Our service hours are Monday to Friday, 8 a.m. to 5 p.m. Eastern. We usually reply within 1 business day.
I have a question that isn't listed here.
Use our Contact page and include your order number if your question concerns a purchase.
Still need help?
Send your question and include your order number if relevant.