Privacy policy

Last updated: 7 October 2026

About this policy

Roy Scott operates this online store, hosted by Shopify. This policy explains how personal information is used when you browse, place an order or contact us.

Information we collect

We collect information you provide when ordering or contacting us, including your name, email, delivery and billing details, order information and messages. Payment information is handled by the checkout and payment providers. Device, browser, IP address and browsing information may be collected through cookies and similar technologies.

How we use your information

We use information to process payment, fulfil orders, provide tracking and customer support, manage returns, maintain store security, prevent fraud and comply with legal obligations. With the consent required by applicable law, we may also send marketing messages or use analytics and advertising tools. You can unsubscribe from marketing emails at any time.

Service providers

Information needed to operate the store may be shared with Shopify, payment providers, fulfilment and shipping partners, customer support and communication providers. We use CWILL (ParcelPanel) for order tracking, which may process order, delivery and tracking information to provide that service. Service providers may process information outside your country.

Cookies and preferences

Essential cookies support the cart, checkout, sessions and other store functions. Other cookies may support analytics or advertising where enabled. Use the store privacy controls where available or your browser settings to manage cookies. Blocking essential cookies can affect the store.

Retention and security

We retain information for as long as necessary to fulfil the purposes described here, meet tax and accounting obligations, resolve disputes and maintain records as required by law. We use reasonable safeguards, but no system is completely secure. Please do not send payment-card details or other sensitive information through our contact form.

Your rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, withdraw consent, or opt out of certain advertising uses. Contact us to make a request. We may need to verify your identity. You may also complain to your local data protection authority, including the UK Information Commissioner’s Office where applicable.

Shopify and international processing

Shopify processes information to host and operate the store and may independently process information for some services. See Shopify’s Privacy Policy and Privacy Portal for its practices and available rights. Where required, appropriate safeguards apply to international transfers.

Children and third-party websites

The store is not directed at children. If you believe a child has provided personal information, contact us. External websites and payment providers have their own privacy policies.

Updates and contact

Changes will be posted on this page with an updated date. For questions or privacy requests, use our Contact page or email support@royandscott.com. Roy Scott is operated by ARCH ECOM LIMITED, the controller of personal information collected for our store.